eSIM Installation Guide
Step-by-step instructions for every phone. Install before you fly, switch on when you land.
Installing your eSIM
Open Settings → Mobile / Cellular
Go to Settings on your iPhone, then tap Mobile (or Cellular, depending on your region).
Tap 'Add eSIM' or 'Add Mobile Plan'
Look for the option to add a new plan. On iOS 17+, this is under Mobile → Add eSIM. On older iOS, it's Mobile → Add Mobile Plan.
Scan the QR code from your email
Use your iPhone camera to scan the QR code we sent you. Alternatively, tap 'Enter Details Manually' and type the SM-DP+ address and activation code from your confirmation email.
Label your new eSIM
When prompted, give your eSIM a name like 'Roamza' or the country name. This helps you tell it apart from your primary SIM.
Choose the Roamza eSIM for mobile data
When asked which line to use for data, select your new Roamza eSIM. Keep your primary SIM active for calls and SMS.
Turn on Data Roaming for the Roamza eSIM
Go to Settings → Mobile → Roamza (your new line) → turn ON Data Roaming. This is required for data to work overseas.
Turn OFF Data Roaming on your primary SIM
In Settings → Mobile → Primary → turn OFF Data Roaming. This prevents accidental roaming charges on your Australian SIM.
Connect when you land
Switch on the Roamza line (Settings → Mobile → Roamza → toggle ON) when you arrive at your destination. Data should connect within minutes.
Manual activation (no QR code)
If you can't scan the QR code, you can enter the details manually. In your phone's eSIM settings, look for 'Add manually' and enter:
- SM-DP+ address — from your confirmation email
- Activation code — from your confirmation email
Both are included in the email we send after purchase. For Samsung/Android, the SM-DP+ address is the server URL and the activation code is the matching ID.
Keep your Australian SIM active
Your primary SIM stays active for calls and SMS. Just make sure Data Roaming is OFF on it to avoid charges.
Install before you fly
Set up your eSIM at home over Wi-Fi. Activation conditions vary by plan — follow the activation instructions provided with your selected eSIM.
Troubleshooting
Exact steps may vary slightly by device model and operating system version. If you're stuck, email hello@roamza.com.au with your order number.
Need a hand with setup?
Our team can walk you through it. Email hello@roamza.com.au with your order number and device model.
Contact support