Privacy Policy

When you buy a Roamza eSIM we collect the minimum needed to deliver it to you:

• Your name and email — so we can send your eSIM, order confirmation, and support replies.
• Payment details — handled entirely by Stripe. We never see or store your card number.
• Order details — the plan, destination, and price you purchased.
• Referral code — only if you apply one at checkout.
• Support messages — anything you send us via the contact form or email.

We don't require an account, and we don't collect your phone number, home address, or date of birth.

We use your information to:

• deliver your eSIM and activation instructions;
• process your payment through Stripe;
• send you pre-trip and post-trip follow-up emails related to your order;
• recover abandoned checkouts (only if you started but didn't finish a purchase);
• respond to support enquiries; and
• improve our plans, pricing, and site.

We don't sell your data, and we don't use it to send you marketing you didn't ask for.

We only share your data with the services required to deliver your eSIM:

• Upstream eSIM service providers — where necessary to provision, activate, manage and support the eSIM services you purchase through Roamza. They receive the plan and package details needed to deliver your eSIM (such as the data plan type and destination region) and technical identifiers like your eSIM's ICCID for top-ups or extensions. They do not receive your name, email, payment details, or any other personal information you give us at checkout.
• Stripe — our payment processor. They receive your card and transaction details directly; we never see them.
• Email provider — the service we use to send you your eSIM and follow-up emails.

We may also disclose your data where required by law, or to protect our rights or the safety of others.

We keep your order records for as long as needed to provide the service and meet our legal and tax obligations — typically several years. Abandoned-cart records are deleted once converted or after a short retention window. Support messages are kept for as long as needed to resolve your enquiry.

We store your data on secure, access-controlled infrastructure. Payment data never touches our servers — it goes straight to Stripe. No method of transmission or storage is 100% secure, but we take reasonable steps to protect your information.

We use a small number of cookies and local storage to keep your saved trips and keep the site working. We don't use cookies to track you across other websites or for advertising.

Under Australian privacy law you have the right to access the personal information we hold about you and to ask us to correct it. You can also ask us to delete your data, subject to our legal obligations to keep certain records.

To exercise any of these rights, email hello@roamza.com.au.

Any privacy questions? Email hello@roamza.com.au and we'll help.